Dear customer, for a convenient and satisfactory transaction, please keep in view the following:
- We understand and try our best to deliver all orders on time. Once the order is made on www.rtwcreation.com, a confirmation message is sent to the number mentioned on the order form. Prior to dispatching, a confirmation call is made to the customer. Moreover, a call is made by the logistics company to confirm the expected time and day of delivery. Customers are requested to stay on the lookout for calls to avoid a hassle free delivery.
- The shipment is handled by our logistics partners and the riders are instructed not to hand over the package prior to payment. Please understand that in the event of any problem the rider cannot and would not return the parcel. However, you can always refer to our customer care and contact RTW Creation in the ways mentioned. The problem will be dealt with care and measures taken appropriately.
- In case a customer refuses to accept a package and it has to be delivered again, the shipment charges shall double.
Returns and Exchange:
- All goods are thoroughly checked prior to dispatching/shipping. Any item still found damaged or faulty can always be returned or exchanged by contacting us via our Facebook page
- RTW Creation is only liable to exchange or return items within 7 days from the date of delivery. Items claimed for exchange or return after 7 days are not acceptable.
- In the event of a package being returned, it is the responsibility of the customer to have it returned undamaged. In case of damage, the customer may bear the cost of the product.
- All refunds shall be made via bank transfer and only for the product value, not for the shipping charges incurred. Also, the shipping cost of the returns shall be borne by the customer.
- In the event of a product being exchanged, the exchanged order will also incur delivery charges of Rs.150.
- All returns shall be shipped to the following address: 152 / J, P.E.C.H.S Block 2, Karachi.